Hours of Operation (Pacific Standard Time)

Privacy Information:

All Banana Hobby products are sold under this warranty and disclaimer

RADIO CONTROLLED AIRPLANES, HELICOPTERS AND ALL PRODUCTS RELATED TO THEM ARE NOT TOYS AND SHOULD BE HANDLED WITH GREAT CARE.

User is required to read all instruction manuals and follow the manufacturer’s guidelines as well as the pre-flight checklist. BananaHobby.com DOES NOT accept responsibility for injury, crash or damage, loss of kits or accessories, or parts and materials that occurs during the use of any radio-controlled model. Great care shall be taken when using RC products.

All products ordered from Banana Hobby come with a warranty of 30 Days unless otherwise stated. Once received, if an item breaks or malfunctions under normal use and from the normal break in process, you may request an RMA number within 30 Days of delivery. Once the RMA number has been issued, you have 48 Hours (2 business days) to take the item to the post office/UPS store/Fed Ex Store to have it mailed out. Please note that for ALL returns of any kind, the customer is responsible for the shipping costs.

The 30 Day warranty is null and void if the item has been altered or abused. Examples: Mishandling the product, modifying or removing helicopter parts, dropping, and/or disassembling the item. Unless instructed to do so by a Banana Hobby representative, do not do any of the things previously mentioned to your item.

Any damage sustained during use is not covered under the Banana Hobby 30 Day warranty unless damage is proven to be due to manufacturer’s error. Unfortunately, Banana Hobby will not be held responsible for the user’s negligence or lack of knowledge on the product purchased. The user shall determine the suitability of the product for his or her intended use and shall assume all risk and liability in connection therewith; this will include all items sold or distributed by BananaHobby.com

Banana Hobby.com will make every effort possible to understand that each case is unique, and try to assist you in the best way possible. Please note that our RC products undergo an extensive amount of quality control tests before they are shipped out to our customers to obtain the utmost satisfaction from our customers.

RETURNS

ALL CUSTOMERS who wish to return any item must submit photos of the item to make sure there is no additional damage. You may take the pictures with a camera or a cell phone. Please submit the pictures to
service@BananaHobby.com. Please make the subject in the email as follows: Order number, request for RMA (ex: Order #####, Request for RMA).

Request(s) for returns or exchanges and report(s) of missing or damaged part(s) must be received within 7 Days of your receipt of merchandise(s). If your request is reported after 7 Business Days, Banana Hobby reserves the right to not comply with your request.

Items wishing to be returned must be in new condition with all manuals, accessories and all other items in original packaging and intact. A return of any kind will not be granted once the item has been assembled. All returned merchandise must be received from our customer and be inspected by our certified technicians before we will process and ship out any replacements or process refunds.

We will not be held responsible for the lost shipment of returned merchandise during shipping. The customer will be responsible for the return shipping cost to send the return back to our offices. For returned merchandise that is found to be genuinely defective (manufacturers defect), we will ship out the replacement for free and will not charge additional shipping and handling fees. Returns /Exchanges /Refunds will not be allowed/granted if the item has been used or flown. Banana Hobby would like all customers to understand that RC helicopters and airplanes can crash if a mistake was made or you do not have the proper training on how to fly. Any kind of crash or hard landing may cause damage(s) to the helicopter or plane. Banana Hobby will not be held responsible for the level of the pilots flying skills or the weather conditions you have chosen to fly in.

Banana Hobby reserves the right to return merchandise/refuse returns and not refund money or send out a replacement, if in the opinion of our certified technicians, it is deemed that the merchandise has been used, crashed, abused, mishandled or modified in any way, or has been damaged by dust, dirt, water, sand or other contaminants. We also reserve the right to refuse any box that is delivered to us that does not have an RMA number written clearly on the outside shipping box. NO EXCEPTIONS. To obtain an RMA number, please email us at service@BananaHobby.com or call us at 626-227-2003 or toll free at 1-866-956-6877. Finally, customers must agree to the following terms and conditions, upon shipping merchandise back to us:

1) Return shipping is the responsibility of the customer.
2) We recommend that you use a tracking number.
3) We do not responsible for lost packages.
4) We do not reimburse return shipping costs or refund shipping costs.
5) The merchandise must be in Brand New and Unused condition and in its original packaging.
6) Return a copy of your invoice and a brief description of the reasons for the return/exchange.
7) Item(s) shipped to us must be well packed and padded in a strong box.
8) RMA's take up to 10 business days to process.

The terms and conditions listed above in the Warranty and Disclaimer as well as listed in the Returns Section will be applied to all sales made from BananaHobby.com via email, telephone, fax, or post. We urge our customers to read all of the terms and conditions before placing their order with BananaHobby.com. If for any reason you do not agree with our terms, please do not place your order. Banana Hobby would also like to notify all of our customers that Banana Hobby reserves the right to cancel/refuse any order as they see fit.

Missing / Received Wrong Item in Order:

Please contact the Customer Service Department immediately at service@BananaHobby.comupon receiving the order.

Note: Customers must inform BananaHobby.com of any order discrepancy within 7-10 days from receipt date so that we may investigate and resolve the situation accordingly.

Banana Hobby proudly accepts payments using the following:

• Visa
• Master Card
• Visa
• American Express
• Discover
• Wire Transfer
• Personal Check or Money Order

Order by Money Order:

Below we have outlined the instructions on how to pay with a money order:

First, you are going to want to place your order as if you are buying the item online. Once you get to the check out page, make sure you enter your zip-code and the state that you want it shipped to. From there it will calculate everything for you as far shipping costs and the total amount you are going to have to pay. From there, you are going to want to print out the check out page, and send it along with the money order to 602 Monterey Pass Road, Monterey Park, CA 91754. Please keep in mind that we only accept bank/postal certified and International money orders.

Order by Fax:

If you have concerns about ordering via the internet, please fax 626-529-0056 to place your order.

International Order:

BananaHobby.com offers international shipping to most of the countries worldwide. Please feel free to email us at service@BananaHobby.com, our sales representatives will help you complete the shopping.

For fraud prevention purposes, BananaHobby.com reserves the right to verify orders through a variety of means which might include phone verification, requests for copies of front and back of credit card and drivers license. BananaHobby.com reserves the right to cancel your order and void/credit the corresponding credit card charge if we are not satisfied as to the authenticity of the order. Use of fraudulence credit cards will be prosecuted, and your info will be forwarded to the FBI for investigation.

Change / Cancel Order:

You may change or cancel your order only if it has not been processed for packaging and shipment. Once your order has been packed and shipped, we cannot make any changes.

To make changes to your order please contact our Customer Service Department at:

    • Email Address: service@BananaHobby.com
    • Fax Number: 626-529-0056
    • Phone Numbers: (626) 285-9800 or 1-800-866-956-6877 (Toll Free)

Price & Terms:

Price, specification, and terms are subject to change without notice. We are not responsible for typographical or photographical errors. Shipping charges are non-refundable and customer pays return shipping on all services. We reserve the right to refuse service to anyone.

Backorders / Preorders

We will never purposely charge a customer for an item that we do not physically have in stock at the time of purchase. However, please note that with a PRE-ORDER, your credit card will be charged at the time you place your order. Otherwise, your credit card will be charged only when your order is processed. In some cases, we will process your order and authorize your credit card up to 10 days before the arrival of the product. This allows us to get the product to you faster.

VERY IMPORTANT PLEASE READ:

When you place your order, an automatic “AUTHORIZATION” is placed on your credit card. What that means is once you place your order, we check to make sure you have the funds available on your card. The authorization is not the actual charge on your card. It will even show up on your statement as “Authorization from Banana Hobby”. Please note that once we are ready to send your order out, we will THEN capture the funds from your card, and you will see a second entry on your statement showing the actual transaction and the funds being taken out of your account. YOU HAVE NOT BEEN CHARGED TWICE.

Orders containing combinations of pre-order items and in stock merchandise will be broken into separate orders. Each of the separate orders will ship as soon as the merchandise becomes available. Shipping charges will apply to each of the orders independently.

From time to time, BananaHobby.com will offer special promotional items with preorder/backorder. Due to limited availability, these promotions can only be offered while supplies last.

Refunds:

If you wish to cancel your order, please contact us so we can do so. If you have been charged for the order already, please note that it can take anywhere from 3-5 business days for the refund to be posted back onto the credit card you purchased with. If you have not been charged but would like to cancel your order, please note that the authorization that we have placed on your card will drop off within 1-3 business days.

All items are shipped from our facilities once order processing and order packaging is completed. Usually this is done within two to three business days. BananaHobby.com standard methods of shipping include: UPS and The United Postal Service. Expected delivery time is approximately 3 to 7 business days once the order is done processing, unless otherwise noted.

Please Note The Shipping Processes Explained In Full Detail Below:

    • Domestic Orders: Takes up to 1-3 business days to process orders using UPS GROUND shipping. Delivery time varies depending on city and state.

    • All Air packages: (3 Day Air, 2nd Day Air, Next Day Air) Takes 1 business day to process.

    • International Orders: Takes 2-3 Business days to process. Depending on the country, delivery time varies. Delivery time can vary from 7 days to 1 month.

    • Domestic Part Orders: Takes 3-4 business days to process orders. Delivery time varies depending on shipment method.

    • International Part Orders: Takes 3-4 business days to process orders. Delivery time varies depending on shipment me

Tracking Number:

Provided the shipping method that you selected for shipping your order, we will send emails with UPS and USPS tracking numbers and delivery address information the evening after your package ships, provided the email address submitted with the order is accurate.

VERY IMPORTANT PLEASE READ:

To ensure that the tracking information is 100% accurate, we would like to urge our customers to copy the tracking information they have received via email and paste it into the carriers web address. The tracking information that is provided within the email is only an ESTIMATED DELIVERY DATE. UPS and USPS provide this ESTIMATED DELIVERY DATE to try and help the customer determine an approximate delivery date to receive the package.

Shipping to a Third-Party Address:

First, if the alternate shipping address is on file with the bank that issued the credit card, then order processing will not be delayed. Please have the alternate shipping address on file in the notes or memo section of your credit card account. If the alternate shipping address is not on file with the bank that issued the credit card, order processing may be delayed due to additional verification to make sure that the credit card account is not lost or stolen. We take this measure to protect our customers and ourselves from credit card fraud.

For fraud prevention purposes, BananaHobby.com reserves the right to verify orders through a variety of means which might include phone verification, requests for copies of front and back of credit card and drivers license. BananaHobby.com reserves the right to cancel your order and void/credit the corresponding credit card charge if we are not satisfied as to the authenticity of the order. use of fraudulence credit cards will be prosecuted, and your info will be forwarded to the FBI for investigation.

International Shipping:

BananaHobby.com offers international shipping to most of the countries worldwide. Please feel free to email at service@BananaHobby.com, our sales representatives will help you complete the shopping.

For fraud prevention purposes, BananaHobby.com reserves the right to verify orders through a variety of means which might include phone verification, requests for copies of front and back of credit card and drivers license. BananaHobby.com reserves the right to cancel your order and void/credit the corresponding credit card charge if we are not satisfied as to the authenticity of the order. use of fraudulence credit cards will be prosecuted, and your info will be forwarded to the FBI for investigation.