Contact our Customer Service Representatives for assistance. We are here to help.
Do you have any questions, concerns, issues, and/or suggestions? Banana Hobby’s knowledgeable sales and support team would love to assist you! Please see below for details and contact information/instructions.
To avoid long holds and wait time, Banana Hobby is only receiving voice mails and text messages. To contact us, please call and leave a voice mail or text us at the lines listed below and our representatives we will get back to you as soon as possible. Please note that messaging fees may apply depending on your phone service. Text messaging and calls are only available to numbers belonging to North American countries and most territories. If your number is an international number, we will not be able to respond. For faster service, please send us a text message.
Please call or text (626) 629-8552 for all sales, order status, customer service, and technical support.
New to the hobby and need help or just don't really know how to describe? Feel free to text us pictures for visual reference.
Office Hours of Operation:
Monday – Friday
Phone: 9:30AM - 1:30PM PST (Pacific Standard Time)
Live Chat: 9:30AM - 4:00PM PST (Pacific Standard Time)
Text Message: 9:30AM - 1:30PM PST (Pacific Standard Time) Text Messages received after 1:30PM will be answered the following business day.
Email/Ticket Support System: Will be answered withn 24 hours during our regular business hours.
Not Available on certain events, Saturdays, Sundays, and major holidays such as:
- New Year's Day (January 1st)
- Memorial Day
- Independence Day
- Labor Day
- Christmas (December 25th)
Technical and Product Support:
Please check out Banana Hobby’s Video Channel for product/build/flight reviews, guides, manuals, tips, and how-tos.
For technical issues and product support regarding:
- General Functions
- Operating a Product
- Technical Support
- Return Authorization for Defective Product(s)
- Repair Service
Please complete the technical support form for assistance. A technical support representative will be in contact. Banana Hobby only provides warranty and product support for products purchased directly from www.bananahobby.com