CONTACT US

Contact our Customer Service Representatives
for assistance. We are here to help.

Do you have any questions, concerns, issues, and/or suggestions? Banana Hobby’s knowledgeable sales and support team would love to assist you! Please see below for details and contact information/instructions.


To avoid long holds and wait time, Banana Hobby is only receiving voice mails and text messages. To contact us, please call and leave a voice mail or text us at the lines listed below and our representatives we will get back to you as soon as possible. Please note that messaging fees may apply depending on your phone service. Text messaging and calls are only available to numbers belonging to North American countries and most territories. If your number is an international number, we will not be able to respond. For faster service, please send us a text message.



Call or Text (626) 629-8552 on matters regarding:
1. Modify order
2. Cancel order
3. Order status
4. General questions
5. Assistance on received items
6. General technical questions regarding items
7. Returns
8. Other - not pertaining to a pre-existing order.



Call or Text (626) 629-8243 for technical support ONLY - regarding orders that have been received.
New to the hobby and need help? You can text us pictures for visual reference.



Address:
9858 Baldwin Place
El Monte, CA 91731
(Visit by Appointment Only)
Fax: 1-626-529-0056

Office Hours of Operation:
Monday – Friday
9:00 AM - 6:00 PM PST (Pacific Standard Time); CLOSED daily 1:00 - 2:00 PM PST

Not Available on Saturdays, Sundays, and major holidays such as:


Technical and Product Support

Please check out Banana Hobby’s Video Channel for product/build/flight reviews, guides, manuals, tips, and how-tos.

For technical issues and product support regarding:

  • General Functions
  • Operating a Product
  • Technical Support
  • Return Authorization for Defective Product(s)
  • Repair Service


Please complete the technical support form for assistance. A technical support representative will be in contact. Banana Hobby only provides warranty and product support for products purchased directly from www.bananahobby.com